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FAQ's

Frequently Asked Questions from Our Members

FAQs


What should I do if my wallet is lost or stolen?

If your wallet has been lost or stolen, take the following actions:

  • Cancel or freeze your debit and credit cards.  You can freeze you GRCCU debit and/or credit card via our mobile app by tapping the 'More' button and then "Manage My Card" at the top of the screen or by logging in to your online banking account and locating your card on the left column. You can also call 1-855-710-3061 to talk to a cardholder customer service representative.
  • Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
  • Notify the SSN national fraud hotline at 1-800-269-0271.
  • File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.

 

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