Please Note: GRCCU will continue to accept and process credit card applications during our move to MasterCard. Members with approved credit card applications between April 15th and May 21st will have their cards ordered on May 22nd. We appreciate your patience and understanding while we improve our credit card program.
Important Changes for Existing Cardholders
With the change to MasterCard come several significant changes. These changes are also referrenced in the timeline below so you can be prepared to adjust to the changes as they arise.
Frequently Asked Questions (FAQs)
MasterCard Account Agreement and Disclosure
We're Here for You
We know there are a lot of changes coming. We're here to make the transition to your new GRCCU MasterCard Credit Card as smooth and easy for you as possible. Please reach out to us with any questions or concerns you may have. Give us a call at 616-538-2810 or 844-538-3325 and we'll be happy to assist you.
Below is an estimated timeline of the migration of the GRCCU VISA Credit Card to MasterCard. A digital link to all emails and letters are listed below for reference and information.
April 15 - May 21 - All credit card applications and activity on hold while GRCCU updates to MasterCard.
May 1 - New GRCCU MasterCard credit cards will be mailed to members. Please activate your card as soon as you receive it.
May 22 - Begin using your new MasterCard. Your old GRCCU VISA will no longer work.
Letters and Emails
Below are links to the letters and email sent to our members. Click on each link for reference and information.
Letter 1 - mailed February 26, 2019
Email 1 - sent March 5, 2019
Letter 2 - mailed March 15, 2019
Email 2 - sent April 9, 2019
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