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Introducing the GRCCU MasterCard!

Welcome to the GR Consumers Credit Union MasterCard Transition Information Portal.  Thank you for your interest in a GRCCU Credit Card!

 

Please Note: GRCCU will continue to accept and process credit card applications during our move to MasterCard.  Members with approved credit card applications between April 15th and May 21st will have their cards ordered on May 22nd.  We appreciate your patience and understanding while we improve our credit card program.

 

Important Changes for Existing Cardholders

With the change to MasterCard come several significant changes.  These changes are also referrenced in the timeline below so you can be prepared to adjust to the changes as they arise.

New Credit Card Numbers
Your credit card number will be changed.  Also, if your household has two cards holders, joint card holders will have different numbers for greater individual security.
 
Updating Your Billing Information
Since your card number will be changing, remember to update your Online Bill Pay services or any billing systems you have set up with utility or other companies to ensure uninterruped payments. 
 
Different Due Date and Payment Mailing Address
Your payment due date will be the 28th of each month starting with your June, 2019 payment for your May, 2019 activity.  The credit card statement you receive in May will show a due date of June 13, 2019.  The actual due date will be June 28, 2019, providing you additionnal time for your next payment, as we transition the payment due date to the 28th of the month.  
 
You will also have a new payment mailing address, starting in June 2019.  You can also use this address if sending payment through an online bill pay program.  
 
          GR Consumers Credit Union
          Attn: Payments Dept.
          3975 Clay Ave SW
          Wyoming, MI  49548
 
Home Banking/Mobile App Card Management
You can also make your payment via GRCCU's Online Banking or Mobile App, which will become a much easier, faster and streamlined process. Your new MasterCard will be fully integrated into our home banking system starting May 22, 2019.  You will be able to see your card balance, review your transactions and history, and make your payment in real-time on our online banking system.  
 

Frequently Asked Questions (FAQs)

For your convenience, click here to review several common questions and answers about the switch to MasterCard.
 

MasterCard Account Agreement and Disclosure

For your convenience, click here to review a copy of the Account Agreement and Disclosure for your new MasterCard.
 

We're Here for You

We know there are a lot of changes coming.  We're here to make the transition to your new GRCCU MasterCard Credit Card as smooth and easy for you as possible.  Please reach out to us with any questions or concerns you may have.  Give us a call at 616-538-2810 or 844-538-3325 and we'll be happy to assist you.

 

Conversion Timeline

Below is an estimated timeline of the migration of the GRCCU VISA Credit Card to MasterCard.  A digital link to all emails and letters are listed below for reference and information.

April 15 - May 21 - All credit card applications and activity on hold while GRCCU updates to MasterCard.

May 1 - New GRCCU MasterCard credit cards will be mailed to members.  Please activate your card as soon as you receive it.

May 22 - Begin using your new MasterCard.  Your old GRCCU VISA will no longer work. 

 

Letters and Emails

Below are links to the letters and email sent to our members.  Click on each link for reference and information.

Letter 1 - mailed February 26, 2019

Email 1 - sent March 5, 2019

Letter 2 - mailed March 15, 2019

Email 2 - sent April 9, 2019

 

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